Sup Support
We provide assistance, guidance and resources for our customers whenever needed – just the way we would like to be treated as customers ourselves: quickly, competently and pragmatically.
As a team, we offer dedicated support to our customers and attach greatest importance to a reliable, prompt and friendly support. Our monthly license includes support for our software solution. Your support requests will be handled by our support team primarily in your customer portal – from error analysis to individual solution.
For the realization of your project and the supervision of your tasks, your personal project manager is at your disposal.

Our support in a nutshell:
-
Two-day personal printQ workshop in our training center in Dortmund
-
Support by our specially trained support team via mail and ticket system in the customer portal
-
FAQ and comprehensive documentation (120 pages in German, English and French, which we created and maintain with loving care)
-
Permanent supervision of your project by your project manager