Sup Support

We provide assistance, guidance and resources for our customers whenever needed – just the way we would like to be treated as customers ourselves: quickly, competently and pragmatically.

As a team, we offer dedicated support to our customers and attach greatest importance to a reliable, prompt and friendly support. Our monthly license includes support for our software solution. Your support requests will be handled by our support team primarily in your customer portal – from error analysis to individual solution.

For the realization of your project and the supervision of your tasks, your personal project manager is at your disposal.

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Our support in a nutshell:

  • Two-day personal printQ workshop in our training center in Dortmund
  • Support by our specially trained support team via mail and ticket system in the customer portal

 

 

  • FAQ and comprehensive documentation (120 pages in German, English and French, which we created and maintain with loving care)
  • Permanent supervision of your project by your project manager

 

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